At GenOne Technologies, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and use our services. By accessing our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.
1. Introduction
This Privacy Policy governs the collection, use, and disclosure of your personal information when you use GenOne Technologies' services and interact with its website. We provide innovative IT services, including software development, web design, mobile app development, and digital marketing. We are dedicated to ensuring your personal information is secure and handled responsibly.
2. Information We Collect
We collect personal and non-personal information to provide better service, enhance user experience, and ensure the security of our website. The information we may collect includes:
- Personal Information: Information you voluntarily provide, such as your name, email address, phone number, business type or industry, and any files or documents you upload through our contact forms or service requests.
- Non-Personal Information: Information that does not personally identify you but is helpful for website analytics, including IP addresses, browser types, operating systems, referring URLs, pages viewed, and time spent on our website.
- Cookies: We use cookies and similar tracking technologies (such as pixels and beacons) to gather non-personal data about your website usage. Cookies help us improve functionality and personalize your experience.
- User-Generated Content: Any content you submit to our website or services, including messages, inquiries, feedback, or reviews.
3. How We Collect Your Information
We collect your information in the following ways:
- Voluntary Submission: Information you provide through forms on our website, such as service requests and contact forms.
- Automated Collection: Non-personal data is automatically collected through cookies, tracking technologies, and analytics tools as you navigate our website.
- Third-Party Service Providers: When you use third-party payment processors or subscribe to our services, these providers may collect payment information subject to their privacy policies. We do not store your credit card or payment details.
4. How We Use Your Information
We use your information for several key purposes:
- To Provide and Improve Services: We use your personal information to communicate with you, fulfill service requests, provide customer support, and improve our services.
- To Enhance User Experience: We use non-personal data to analyze website traffic, track user behavior, improve website functionality, and customize your experience.
- To Send Marketing Communications: If you opt-in to receive newsletters, promotional offers, or other marketing communications, we will use your email address to update you on services, industry news, and special offers. You can opt-out at any time.
- Legal Compliance: We may use your information to comply with applicable laws, respond to legal inquiries, and protect our legal rights.
- Security and Fraud Prevention: We use the information we collect to prevent fraud, detect unauthorized activity, and ensure the security of our services.
5. Data Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected, including:
- Responding to your service requests.
- Complying with legal obligations.
- Maintaining business records.
If you wish to request the deletion of your data, please contact us. We will take reasonable steps to honor your request in accordance with applicable laws.
6. Data Sharing and Disclosure
We do not sell or rent your data. However, we may share your information under the following circumstances:
- Third-Party Service Providers: We may share your data with trusted vendors and service providers who assist us in running our business (e.g., payment processors, hosting providers, marketing platforms). These third parties must adhere to confidentiality and privacy practices consistent with this Privacy Policy.
- Legal and Regulatory Requirements: We may disclose your information when the law requires it, such as to comply with a subpoena or legal process or to protect our legal rights.
- Business Transactions: Your data may be transferred as part of a merger, acquisition, or sale of assets, subject to applicable laws and regulations.
7. Data Security
We implement industry-standard security measures, including encryption and firewalls, to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its security.
8. User Rights and Control
You have certain rights regarding your data:
- Access and Correction: You may request access to the personal data we hold about you and request corrections to ensure accuracy.
- Data Deletion: You may request to delete your personal information, subject to our legal obligations and retention periods.
- Opting Out of Marketing: You can opt out of receiving marketing communications at any time by following the instructions in our emails or by contacting us directly.
- Cookie Management: You can manage cookie preferences in your browser settings, including disabling cookies if you prefer not to track your activity.
9. Confidentiality and Data Sharing
Your personal information is treated with the utmost confidentiality. We do not share your data with third parties except in the abovementioned cases.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please periodically review this page to stay informed of any changes. Your continued use of our website after any changes to this policy will signify your acceptance of those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please get in touch with us at:
Email: info@genonetechnologies.com
Phone: +92-21-37449439