Welcome to GenOne Technologies! These Terms and Conditions ("Terms") govern your access to and use of our website and services. By using our website or engaging with our services, you agree to comply with these Terms. If you disagree, please refrain from using our services.
Definitions
"We," "Our," "Us": Refers to GenOne Technologies.
"You," "Your": This term refers to users, clients, or visitors of our website and services.
"Services": Refers to the IT and related services offered by GenOne Technologies.
Acceptance of Terms
You agree to be bound by these Terms and all applicable laws by accessing or using our services. Additional terms may apply to specific services, and those terms will become part of your agreement with us when using those services.
Eligibility
To use our services, you must be at least 18 years old. You confirm that you meet this requirement by accessing or using our services. If you are under 18, you may not use our services without the supervision or consent of a parent or legal guardian.
Scope of Services
GenOne Technologies offers a comprehensive range of IT services, which include but are not limited to:
- Creative Services: Custom web design and development, UI/UX design, logo creation, animations & illustrations, and digital branding.
- Digital Marketing Services: Search engine optimization (SEO), pay-per-click (PPC) campaigns, social media marketing, content management, email marketing automation, influencer marketing, and reputation management.
- Core IT Services: Custom software and mobile app development (iOS & Android), cloud solutions, managed IT services, IT consulting, system monitoring & maintenance, and disaster recovery.
- Data & AI Solutions: Business intelligence, predictive analytics, machine learning integration, and AI-powered automation solutions.
- Enterprise Solutions: ERP, CRM, HRMS, and enterprise mobility solutions.
- Industry-Specific IT Solutions: Tailored solutions for healthcare, education, retail, e-commerce, and financial sectors, including telemedicine platforms, core banking systems, and fintech solutions.
Individual service agreements will detail each service, including the specific scope of work, timelines, and pricing.
User Obligations
You agree to:
- Provide accurate and complete information when using our services.
- Use our website and services responsibly, complying with local and international laws and regulations.
- Refrain from engaging in any activity that could disrupt, damage, or limit the functionality of our website or services or harm the experience of other users.
- Do not engage in unauthorized access, sharing, or use of third-party accounts or services.
Intellectual Property
All content on our website, including text, graphics, logos, videos, and software, is the property of GenOne Technologies or its licensors and is protected by intellectual property laws. You may not copy, distribute, or modify any content without our prior written consent. Subject to these Terms, we grant you a limited, non-exclusive, and non-transferable license to access and use the content for personal or internal business purposes.
Payment Terms
- Service payments must be made according to the agreed schedule outlined in the service agreement.
- All payments are non-refundable unless explicitly stated otherwise in a specific agreement.
- Late payments may incur additional charges or interest based on the overdue amount.
- Taxes, transaction fees, and any additional charges will be outlined separately in the agreement and are your responsibility.
Confidentiality
We respect the confidentiality of your data and agree to maintain the confidentiality of any proprietary information you provide. We will only disclose this information to third parties when required by law or when providing the agreed services are needed. Similarly, you agree to keep confidential any proprietary information we share with you and use it only for the intended purpose.
Limitation of Liability
- To the fullest extent permitted by law, GenOne Technologies will not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
- We are not responsible for any loss or damage arising from events beyond our control, such as service interruptions, technical failures, or natural disasters.
- In all cases, our liability will be limited to the amount you paid for the specific service or product related to the claim.
Refund and Revision Policy
We aim to meet your expectations and offer a flexible refund and revision policy:
- Full Refund: Available if requested before the initial design or service is delivered.
- 66% Refund: Available if requested within 48 hours after service delivery.
- 33% Refund: Available if requested between 48 and 120 hours after service delivery.
- No Refund: Requests made after 120 hours are not eligible for refunds unless in exceptional circumstances, such as service failure due to our error.
Revisions must be requested within the scope of the original service agreement. Additional revisions outside the scope may incur extra charges.
Data Protection
Your service use is subject to our Privacy Policy, which explains how we collect, use, store, and protect your data. You consent to our data practices as outlined in this policy by using our services.
Termination
- We reserve the right to suspend or terminate your access to our services if you violate these Terms or engage in unlawful activities.
- You may terminate services by providing written notice, and termination requests will be processed within 10 business days.
- Upon termination, you will remain responsible for any payments due for services provided before the termination date.
Amendments to Terms
We reserve the right to modify these Terms at any time. Any changes will take effect immediately once posted on our website. By continuing to use our services after any modifications, you agree to comply with the updated Terms.
Contact Information
For any questions or concerns regarding these Terms or our services, please get in touch with us at:
Email: info@genonetechnologies.com
Phone: +92-21-37449439